Результативність розвитку операційно-діяльнісного компонента професійної компетентності керівників структурних підрозділів підприємств сфери зв’язку

Abstract

У статті представлено результати експериментальної перевірки результативності розвитку операційно-діяльнісного компоненту професійної компетентності керівників структурних підрозділів підприємств сфери зв’язку (на прикладі керівників структурних підрозділів з продажу послуг зв’язку та обслуговування споживачів). Визначено динаміку розвиненості операційно-діяльнісного компонента керівників, проаналізовано та проінтерпретовано отримані експериментальні дані на основі порівняльного аналізу емпіричних даних до та після формувального етапу експерименту.

В статье представлены результаты экспериментальной проверки результативности развития операционно-деятельностного компонента профессиональной компетентности руководителей структурных подразделений предприятий отрасли связи (на примере руководителей структурных подразделений по продаже услуг связи и обслуживания потребителей). Определена динамика уровней развитости операционно-деятельностного компонента руководителей, проанализированы и проинтерпретированы полученные экспериментальные данные на основе сравнительного анализа эмпирических данных до и после формирующего этапа эксперимента.

The article presents the results of the experimental verification of the effectiveness of the development of the operational and activity component of the professional competence of the heads of departments in communication companies (on example of the heads of sale of communication services and customer service departments). The dynamics of development of operational and activity component of managers was determined, the experimental data were analyzed and interpreted on the basis of comparative analysis of empirical data before and after the formation stage of the experiment. Experimental verification of the effectiveness of the development of the operational and activity component of professional competence included: assessment of the levels of development of elements by the technology of assessment centers before the participation of managers in trainings; participation in trainings and post-training support; assessment of the levels of development of elements by the technology of assessment-centers after the participation in trainings and post-training support. For an expert assessment of the levels of development of elements of the operational and activity component of professional competence, it was developed a specific questionnaire. Statistical processing and comparability of the results obtained included the process during which the absolute values of the points that each participant received during the expert evaluation, have been converted into relative, which in turn were differentiated by levels. In order to analyze and interpret the results, it counted such indicators as the average score for each behavioral phenomenon, the mean square deviation, variance, the Cramer-Welch criterion, the criterion in the context of each stage of the assessment-center. As a result of the experimentally performed verification of the effectiveness of the development of the operating activity component of the effectiveness of the development of the operational and activity component of the professional competence of the heads of sale of communication services and customer service departments there were positive changes in levels of its development. Positive dynamics in the levels of development of the operational and activity component of professional competence was demonstrated by the effectiveness of the author's pedagogical system of development of professional competence of the investigated category of managers. Thus, changes in the levels of development of elements of the operational and activity component of the professional competence of the investigated category of managers are significant and determined by the use of experimental teaching methods.